Return & Refund Policy – DeliGoli

At DeliGoli, we care about your satisfaction and want you to shop with confidence.
If for any reason you are not happy with your purchase, you may request a return or refund under the following terms:

Return Conditions

You have 7 days from the delivery date to request a return.
Items must be unused, undamaged, and in their original packaging.
For hygiene and safety reasons, certain products (such as grooming brushes, gloves, or pet care accessories) can only be returned if they arrive defective or damaged.

Non-Returnable Items

Clearance or discounted items may not be eligible for return.
Personal-use products that have been opened or used cannot be returned unless defective.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
In case of defective or wrong items, we will cover the shipping fee.

Refunds

Refunds are processed to the original payment method (e.g., PayPal, credit card).
Once we receive and inspect your returned product, your refund will be issued within 7–10 business days.

How to Request a Return

To start a return, please email us at support@deligoli.com with the following details:

Your order ID
Product details
Reason for return
Photos (if item is damaged)

Our support team will guide you through the process.